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| 6 It says: "Press Any Key"
It means: "Press any key you like but I'm not moving."
It says: "Press A Key"
(This one's a programmers joke. Nothing happens unless you press the "A" key.)
It says: "Fatal Error. Please contact technical support quoting error
no. 1A4-2546512430E" It means: "... where you will be kept on hold for 10 minutes, only to be told that it's a hardware problem."
It says: "Installing program to C:...."
It means: "... And I'll also be writing a few files into c:windows and c:windowssystem where you'll NEVER find them."
It says: "Please insert disk 11"
It means: "Because I know darn well there are only 10 disks."
It says: "Not enough memory"
It means: "I don't CARE
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| 7 An exasperated caller to Dell Computer Tech Support couldn't
get her new Dell Computer to turn on. After ensuring the computer
was plugged in, the technician asked her what happened when she
pushed the power button. Her response, "I pushed and pushed on
this foot pedal and nothing happens." The "foot pedal" turned out
to be the computer's mouse.
Another customer called Compaq tech support to say her
brand-new computer wouldn't work. She said she unpacked the
unit, plugged it in and sat there for 20 minutes waiting for
something to happen. When asked what happened when she pressed
the power switch, she asked, "What power switch?"
Another IBM customer had troubles installing software and
rang for support. "I put in the first disk, and that was OK. It said
to put in the se
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| 8 In response to Bill's comments, General Motors issued a press release (by Mr. Welch himself) stating:
If GM had developed technology like Microsoft, we would all be driving cars with the following characteristics:
1. For no reason at all, your car would crash twice a day.
2. Every time they repainted the lines on the road, you would have to buy a new car.
3. Occasionally, executing a manover such as a left-turn would cause your car to shut down and refuse to restart, and you would have to reinstall the engine.
4. When your car died on the freeway for no reason, you would just accept this, restart and drive on.
5. Only one person at a time could use the car, unless you bought 'Car95' or 'CarNT', and then added more seats.
6. Apple would make a car powered by the sun, reliable, five times as fast, and twice as easy to drive, but
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| 9 Computer Problem Report Form
1. Describe your problem:
__________________________________________
2. Now, describe the problem accurately:
__________________________________________
3. Speculate wildly about the cause of the problem:
__________________________________________
__________________________________________
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
6. Is your computer plugged in?
Yes__ No__
7. Is it turned on?
Yes__ No__
8. Have you tried to fix it yourself?
Yes__ No__
9. Have you made it worse
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| 10 Customer Service Rep: Can you install LOVE?
Customer: I can do that. I'm not very technical, but I think I am ready to install now. What do I do first?
Customer Service Rep: The first step is to open your HEART. Have you located your HEART ma'am?
Customer: Yes I have, but there are several programs running right now. Is it okay to install while they are running?
Customer Service Rep: What programs are running ma'am?
Customer: Let me see.... I have PASTHURT.EXE, LOWESTEEM.EXE, GRUDGE.EXE, and RESENTMENT.COM running right now.
Customer Service Rep: No problem. LOVE will automatically erase PASTHURT.EXE from your current operating system. It may remain in your permanent memory, but it will no longer disrupt other programs. LOVE will eventually overwrite LOWESTEEM.EXE with a module of its own called HIGHESTEEM.EXE. However, you have to completely t
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